Contract
Active Hiring
4 weeks ago
QA Engineer & Product Support Expert
M
Micro1
Remote • QA Engineer
$30 - $42/hour
3+ years
Remote
Contract
Required Skills
Typescript
Product support
Description
Join our customer's team as a QA Engineer & Product Support Expert, where you will combine your passion for quality assurance and customer success to support groundbreaking AI platforms. This role offers the opportunity to work across both technical and operational workflows, making a direct impact on product stability and user satisfaction. If you thrive in dynamic environments and enjoy building with TypeScript, this is the place for you.
Key Responsibilities
- Provide responsive product support and triage technical issues for advanced AI platforms
- Design, execute, and document QA test cases to ensure high-quality releases
- Source, monitor, and analyze user feedback from platforms such as x.com and reddit.com, sharing actionable insights with the team
- Participate in general operations workflows to facilitate smooth product delivery
- Contribute to technical build projects, coding independently with TypeScript
- Collaborate with cross-functional teams to resolve bugs and improve features
- Stay current with AI video generator trends and integrate user feedback into QA processes
Requirements
- Advanced proficiency in TypeScript, with proven ability to code independently (hard requirement)
- Portfolio of self-built projects (mandatory; applications without this will not be considered)
- Bachelor’s degree in Software Engineering or equivalent experience
- Experience supporting, testing, or building AI video generator technologies
- Strong analytical, troubleshooting, and communication skills
- Comfortable with customer support, QA, and operational workflows
- Ability to adapt to a fast-paced, evolving technical environment
